Site-Based Enrollment and Matching Coordinator
$26,500 a year
*Job Status: Open & Posted until filled. No Phone Calls, Please!
Location: North Little Rock with travel to served site-base locations as needed.
Reports To: Vice President of Program
Number of People Supervised: 0
Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: match closure and retention rate, new match growth, volunteer yield and processing time; youth/parent processing time, overall customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES (IN PRIORITY ORDER)
Assess volunteer “fit” to Big Brothers Big Sisters of Central Arkansas program. Conduct volunteer and child recruitment, interviews, training, enrollment and matching; including individual orientations, interviews, and completion of other enrollment and matching processes. Develop and steward new and current school/site partnerships, building a productive working relationship with school administrative and site personnel. Create a presence in the schools/sites through visibility, participation and involvement.
Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Collaborate with school counselors and teachers to recruit clients into the program. Assess and refer families for alternative or additional services as needed. Identify and eliminate any barriers interfering with the completion of the enrollment process.
Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
Review and follow-up on references as necessary to gain additional data to complete the assessment process. Effectively utilize all surveys to assess match impact on youth development. Ensure quality services and measurable outcomes by maintaining accurate records for each match according to standards and practices approved by Big Brothers Big Sisters of America.
Conduct volunteer and client reassessments/updates as indicated. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow. Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events and reengagement strategies.
Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer. Develop and Implement a volunteer stewardship and recognition program, to include awards and/or other recognition throughout the year, plan and execute the annual volunteer luncheon.
Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match outcomes. Effectively align volunteer interests and qualifications with service options of agency . Consult with other service delivery staff and/or supervisor as appropriate.
Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
High degree of collaboration with other service delivery staff to ensure smooth transition among functions. Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
Determine matches and facilitate match meetings, accommodating volunteer and family schedules in a customer service driven style. Conduct exit interviews with all parties concerned at match closure. Assess reasons for match closure and rematch potential. When a match terminates pre-maturely or unexpectedly refer exit interview to Supervisor for third party review.
Other duties as assigned
EDUCATION& RELATED WORK EXPERIENCE
(minimum & preferred educational requirements necessary to perform this job successfully)
Minimum Bachelors degree in social services, human resources or related field .
Years of Related Work Experience :
(minimum & preferred related work experience necessary perform this job successfully)
Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Must have car, valid driver’s license, and meet state required automobile insurance minimums.